Paid up account handed over to legal.

MTN failed to debit my account in December to collect the funds for my current contract. I then contacted them on the customer care line where I have been told that one or both of my accounts (one being cancelled 2 years ago) are now at legal status.

After being sent from pillar to post and even personally contacting the attorneys, I still don't know why an old, paid up contract was handed over to the legal department nor the existing account as I haven't skipped any payments.

Every time I try to follow up, a different agent gives me a different story. I have requested two days ago to have the legal status removed just to follow up today and find that no request has been sent to the legal department and I am unable to contact the said department directly.

This will now reflect on my credit record and negatively influence my status as a result of *********** people.

I don't know how MTN runs a business with this level of incompetency, constantly providing conflicting information. I will definitely cut all ties and never even think to take a contract with them again.