ON
Olwethu N
1 reviews | Active since Feb 2015
16 Jul 2015, 16:06
Paid up account handed over to lawyers
I had a contract with MTN in 2012 which was paid up, I recently went to one of their stores at the V&A Waterfront to get a new deal and found out that I have been blocked cause of bad credit due to their incomptitancy, I did a credit check and got my credit report and it clearly shows that my account was paid up and the still handed me over to their lawyers, when I was at their store trying to find out how I was denied a new phone the consultant siply said `it is what it is`.
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MTN South Africa's replyOfficial
04 Aug 2015, 16:12Hello ontiyonke,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to our attorneys to close the file and a request sent to the bureaus to update your payment profile.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to our attorneys to close the file and a request sent to the bureaus to update your payment profile.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Aug 2015, 16:12
Official
Hello ontiyonke,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to our attorneys to close the file and a request sent to the bureaus to update your payment profile.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to our attorneys to close the file and a request sent to the bureaus to update your payment profile.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***