Paid twice but still no fibre

<p>This story starts at the beginning of January when my husband tried to apply for a fibre installation. When by 21 February he was unsuccessful after numerous attempts to get MTN to help I paid to have fibre installed at our house. successfully. I was then informed that they also recieved payment from my husband, however, this was taken directly from his account. Something they strictly said they do not do! I then immediately requested a refund for my payment. A month later I have not been refunded. In the meantime a team was sent out to do the installation. They arrived with no tools and asked to use our drill, to which we said no, but they did use and break our ladder, and cleaned the house using our broom, dustpan and clothes. They also broke the water mains in our street. We told them to leave and not come back, and that someone else needs to fix and then finish the installation. Now there is no response from MTN to any communication. nothing, because they already have their money, which it is clear as with previous interactions, it the only priority. </p>