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Modie L

1 reviews | Active since May 2019

13 Dec 2025, 18:59

PAID STILL IN AREARS WHY

yellow shop with pathetic service

I had a contact with MTN shop, I paid it off and went to Maponya shop two too three times to cancel the contact as ,i paid it up and also to cancel the top up i was receiving due to the fiber i have .

I think i finish up to pay on the year 2022,to my surprise ,when i went to the bank to apply for the home loan MTN APPEARS ,I HAVE ARREARS WITH THEM FOR WHAT DONT KNOW

I WENT TO CRESTA MALL ON THE 9TH AT MTN SHOP BRUCE ASSIST ME AND CHECK ON THEIR SYSTEM AND TOLD ME I HAVE THE ARREAS FOR 89 FOR THE TOP UP TO MY SUPPRICE WHICH TOPPED UP ,I DONT EVEN HAVE THE SIM CARD FOR MTN HE ADVISED THAT THE MONEY I OWE SINCE 2022 THEY ADDING THOSE R 89.00 TO THAT AMOUNT I OWING WIVH IS R 2K COUPLE OF RANDS

HE THEN CALL THE MTN CALL CENTRE THE FIRST AGENT : BY THE NAME OF Zubenathi she transferred the call and spoke to Shaela he transferred the call Gloria as well transferred the call sp0ke to Mpho during our conversation the call as well was transferred with no no advised that she is transferring the call and the call disconnected ,Bruce again from the cresta yellow shop he call the call center again the call was transferred with no voice of an agent until i hang up the call no one bothered to give me a call back pathetic service of yellow shop see me going to it again kill me .

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ML
Modie L's update13 Dec 2025, 19:09
Reviewer Update
hiI am writing to formally complain about the unacceptable service I have received from MTN and the incorrect arrears reflected on my accountI previously had an MTN contract which I fully paid off in 2022. After settling the account, I visited the Maponya Mall MTN store two to three times to cancel the contract and stop the top-up charges, as I had already switched to fibre services. I was under the impression that everything had been successfully cancelled.To my shock, when I recently app**** for a home loan, MTN appeared on my credit profile showing that I have arrears, without any explanation.On the 9th, I visited the MTN store at Cresta Mall, where I was assisted by Bruce. After checking the system, he informed me that I allegedly owe R89 for a top-up, despite the fact that:
  • I no longer have an MTN SIM card
  • The contract was paid up in 2022
  • The top-up was never authorised by me
I was further told that MTN has been adding R89 monthly since 2022, which has accumulated to over R2,000, an amount I strongly dispute.Bruce contacted the MTN call centre on my behalf. During this process:
  • I spoke to Zubenathi, who transferred the call
  • Then to Shaela, who transferred the call
  • Then to Gloria, who transferred the call
  • Then to Mpho, after which the call was transferred again without any explanation and eventually disconnected
No one bothered to call me back. Bruce attempted to call again, but the same thing happened — calls were transferred with no agent speaking, until we eventually had to hang up.This level of service is completely unacceptable and has caused serious inconvenience, stress, and potential financial harm, especially as it has affected my home loan application.I demand the following:
  1. Immediate investigation and correction of my MTN account
  2. Removal of all incorrect arrears and charges
  3. Correction of my credit profile
  4. Written confirmation that the account is fully settled
If this matter is not resolved urgently, I will have no choice but to escalate it to the Credit Ombud, ICASA, and pursue further action.