1 reviews | Active since May 2017
Paid R1200 twice!!!
<p>Recently my debit order did not go through due to a change in my banking details. MTN then let me know that I should pay R1200 into their bank account immediately. I proceded to do that. They then threatened to cut off my phone AFTER I HAD PAID THEM. I went to the MTN shop and they said that they rectified the problem. Then I received a message that the R1200 will go off via debit order. I went to the shop and they said it will not go off as I had already paid them. The reference for this was ********** 38. Then they proceded to debit the amount from my account!!!!!! So now I have paid the R1200 twice!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have logged a request for refund with our banking department it should take within 5 to working days to be refunded back to your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have logged a request for refund with our banking department it should take within 5 to working days to be refunded back to your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
mike