MS
Morongwa S
1 reviews | Active since Oct 2013
30 Jun 2015, 11:06
Paid my Bill but services cut off
So after I received numerous irritating SMSes to pay from the 20th of June which wasn't my pay date. I go pay my account and guess what my services are suspended. When i call the dum call centre no is there to help. Yet they got time to post competitions on Facebook but cannot help their customers. I am on the verge of not paying anymore and cancelling my contract because makes no sense. I have no complained for the 3rd time on their Facebook page but nothing. PLease see to this ******* as I use my phone for business purposes!
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Replies (1)
MTN South Africa's replyOfficial
15 Jul 2015, 10:16Hello Kgadiseab,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According our records the suspension on the line was removed and and the payment was also received. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According our records the suspension on the line was removed and and the payment was also received. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply15 Jul 2015, 10:16
Official
Hello Kgadiseab,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According our records the suspension on the line was removed and and the payment was also received. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According our records the suspension on the line was removed and and the payment was also received. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***