Paid instalments 2 months in a row for a device i do not have with me !!!

##- Please type your reply above this line -## Your request (124201) has been updated. To add additional comments, reply to this email. Shanel Naicker (CCQuery) Oct 18, 10:50 SAST Hi Neetu

I am following up on a daily basis with regards to your replacement, but feedback has to come from management of MTN for what alternative device can be offered before we call you.

I will keep you updated

Regards

Budhoo, N. (Neetu) Oct 18, 09:39 SAST And how long will that be ? You Guys are aware that I am waiting for this for over a month now and have already paid for this ????

Shanel Naicker (CCQuery) Oct 18, 09:34 SAST Hi Neetu

There was not stock of that device so the query was sent to Management to offer an alternate device, once and alternative is offered you will be contacted by the retention agent to be offered a different handset.

Regarding the billing you would have to contact 808 or 0831 808.

Regards

Shanel Naicker (CCQuery) Oct 18, 09:31 SAST Hi nbudhoo

Please be advised your query will be attended to shortly.

Kind Regards, Customer Care Shanel Naicker

Budhoo, N. (Neetu) Oct 18, 09:26 SAST This is a follow-up to your previous request #121924 "FW: [CCQuery] Re: FW: Id nu..." Good Morning Shanel Hope you are well Please can I have an update on when I will be receiving my new device I am on leave from tomorrow till Tuesday and will be away from Durban Also, I need to understand why my debit order went off last month for +-R90 when my contract is R69. Why was I charged for a device I don’t have on hand and have not used for more than 1 day. Will I be refunded that premium and only debited once I have a working device? Thanks Neetu

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