1 reviews | Active since Nov 2016
Paid for nothing
<p>I got a new contract from MTN last year around October. I paid extra for insurance, signed all the paper work. I received a text message 2 days ago telling me I do, in fact, not have insurance and if I wish to get my insurance I should respond before December 2016, I got this message March 31 2017. I decided to go to the branch I got it from and have been informed I never had insurance (even though MTN deducted the money for it) and cannot get it now. Is the entire company ***********? Why am I receiving the message so late and why was the money deducted if I never had insurance? Absolutely poor service for a service provider. </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9