Paid for MTN 5G. No Delivery After 2 Weeks, No Way to Cancel

I paid for an MTN 5G service on the 20th of April, it is now the 4th of May, the router has still not been delivered or activated. As someone who works from home this directly affects my ability to earn an income.

The delay was due to an internal postcode issue, which was not communicated to me proactively. I only found out after following up myself.

Since then, I have:

- Opened a support ticket - Followed up multiple times - Visited an MTN store in person

The store advised they cannot assist because the order was processed online, and I have been unable to reach anyone who can cancel or fulfil the order.

At this point:

I have paid for a service that has not been delivered There is no clear communication or resolution I am unable to cancel or get assistance

I am requesting either:

- Immediate fulfilment and activation, or - A full refund

I have now formally escalated this matter and will pursue further escalation if not resolved urgently.