Paid for data, sms's but not getting it

I upgraded to a new contract over MTN Direct at the beginning of October. Through the month I noticed that I did not receive the 500mb data and 200sms's that was part of my package. I only received my 200 minutes airtime. I waited until receiving my statements to make sure that the fault wasn't somehow on my side. When I saw that that I had, in fact, been billed for the data and sms's as well, I contacted the MTN call centre on 2015-11-11. A helpful assistant attended to my complaint and promised that I would get the data and sms's owed to me within 3 to 5 working days. My reference number for this complaint is ***. Despite the promise, I have still not received my data and sms's. When I called the call centre again about 30 minutes ago, the help desk guy verified that my previous complaint had been forwarded to the right department, but could not give my an idea of when I would get what is owed to me. My reference number for today is ***. Nobody seem to care that I am not getting what I paid for and seem to think that it is not a problem for me to continue to have to buy data myself at a much higher rate until whenever they feel like sorting out my problem. Unacceptable!