Paid for a service and half month later still nothing ? Perhaps 50% refund with my delivery ?

On the 26th September I bought a re-curing R99 (deduction) 10 GIG BozaGigs online. Minutes later When I told my wife she did the same. My bank statement show the R99 deduction on the 29th. After 8 Business days I emailed Customer care but my mail was blocked and returned, I then emailed Complaints who asked for proof of payment. I returned that email on the 5th of October and sent a copy of the online "Gateway purchase proof" on the 9th of October. Reference number: transaction: MTNPC***O*** Reference number: Online: *** Reference number: 606547d6-c8a3-48c8-912b-8bc330e02311 Reference number: 6179c127-55a****00-9c4b-787327f6cb43

...and nothing ? just auto mated responses ..... I even sat at the Pavilion MTN shop for an hour during Lunch but they were way too busy too help and didn't seem interested to assist in much of a hurry ... just asked why didn't I phone in ?

...and yes ...my wife's card was delivered.