DR
Dale R
1 reviews | Active since Jan 2012
15 Nov 2015, 01:00
Paid for 6 yrs - Account Dept won't credit payment
Going on for nearly 3 months now. I cannot get MTN to credit my account with the past 2 months payments. I have sent and sent and sent copies of my banking EFT page proof of payment. I get told it will be sorted and NOTHING happens. I went into Cresta branch & they called accounts & was told it would be sorted. It's STILL not sorted.<br> <br> I have another issue from JULY outstanding. You OWE me money for overcharging. I detailed it in a letter. When the heck am I going to get some decent service? Cresta sent a fax to Tim for me & I stated in the letter that I do not have a fax machine & requested to be contacted by email, giving me email address. I have heard nothing.
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MTN South Africa's replyOfficial
16 Nov 2015, 11:45Hello Dalerich,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the only Proof of payment we were able to find is for the R209 paid on the 29 September 2015 and sent to us on the 20 October 2015 which is pending allocation. This still leaves an outstanding amount for the October payment. If you have made payment for this month please forward us proof of payment in order for us to allocate it in your account.
We noticed that there was a billing query regarding an International call which charged you R1.40 (excl vat) for the July invoice, we have processed a credit for that call and it will reflect on your MTN account in 48 hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the only Proof of payment we were able to find is for the R209 paid on the 29 September 2015 and sent to us on the 20 October 2015 which is pending allocation. This still leaves an outstanding amount for the October payment. If you have made payment for this month please forward us proof of payment in order for us to allocate it in your account.
We noticed that there was a billing query regarding an International call which charged you R1.40 (excl vat) for the July invoice, we have processed a credit for that call and it will reflect on your MTN account in 48 hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply16 Nov 2015, 11:45
Official
Hello Dalerich,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the only Proof of payment we were able to find is for the R209 paid on the 29 September 2015 and sent to us on the 20 October 2015 which is pending allocation. This still leaves an outstanding amount for the October payment. If you have made payment for this month please forward us proof of payment in order for us to allocate it in your account.
We noticed that there was a billing query regarding an International call which charged you R1.40 (excl vat) for the July invoice, we have processed a credit for that call and it will reflect on your MTN account in 48 hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the only Proof of payment we were able to find is for the R209 paid on the 29 September 2015 and sent to us on the 20 October 2015 which is pending allocation. This still leaves an outstanding amount for the October payment. If you have made payment for this month please forward us proof of payment in order for us to allocate it in your account.
We noticed that there was a billing query regarding an International call which charged you R1.40 (excl vat) for the July invoice, we have processed a credit for that call and it will reflect on your MTN account in 48 hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***