PAID EARLY TERMINATION TO CLOSE AN ACCOUNT FOR SOMEONE WHO PASSED AWAY. And you took it upon yourself change it to a month to month contract that needs to be paid monthly! How would you like a dead man to pay a new contract?!

My father passed away. I had called and dealt with an agent who had given me the early termination amount so I can cancel his contract and then be on pay as you go. NOT A CONTRACT. I sent through all the documents with a note that said: "Please could you move this number to prepaid. I have received the early termination fees, which is R3 311.94 - Please see below for the proof of payment and advise if you need anything further." (4 October 2023)

I followed up with the agent on the 26th of October to confirm that everything was sorted and that the account was settled and closed. The agent responded with "What is the way forward? Is the number being moved to prepaid or we are leaving it on a month to month?".

I responded with "We had requested for a pay as you go, as I was paying an early termination fee. Am I going to be responsible for an account this month?".

I heard nothing back and followed up again to say "Please confirm that there is no bill going forward? Can you send me the proof that his account is cancelled...." ....Still heard nothing back!!!!

Today I get this: "Y'ello! Your contract term has ended. Your contract has changed from R190.44 to R206.957 on a month-to-month term. Remember, you don't have any promo bundles and may be charged at out-of-bundle rates."

WHAT IS WRONG WITH THIS SYSTEM?! My dad is gone! There is no need for this number. Can someone please assist in sorting this out. We are busy wrapping up his estate and this should have been sorted already.