Paid and account suspended
<p>My number ********** was put over to legal. I have made all the payments and sent it on to the legal department. I received a response for my ID number which I sent through. Its now a week later and my number is still not active. I have called through and they told me my number has been given to someone else!!!! what on earth. I signed a contract for 24months paid it and now can't use it cause no one is getting back to me. And to think I wanted to continue with this contract and up-grade it. I have lost all my faith in mtn</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********