Paid account-up, Miscomunnication, Name listed in ITC

<p>I have been a loyal MTN customer since 2005. I had a recent contract that I finished paying in mid year 2016. Comfirmed canceletaion process with MTN consultant over the phone and was given confirmation.</p> <p>Two months later, MTN was still deducting money from my account. I then asked my Bank to stop the MTN debit order as the contract was ended. Couple of month later started receiving MTN SMS's informing me that i owe MTN certain amount and, send an email to the consultant who asisted me with contract cancelatation process, No one responded to me.</p> <p> </p> <p>Early in 2017 MTN legal contacted me saying i owe MTN and have to pay. I asked for clarification and all details regarding my contract, and only now (2017) was given clarificafication. Account has been paid-up but the sad part is my name has been listed to ITC for bad credit record because of Unprofessionalism Business Practices from MTN to loyal customers. Very quick to take legal action againts customers without communicating with them, no one even apologised for ******* debit orders after contract period. </p> <p> </p> <p>Please can someone help me from the listing against my name and update my profile? Have tried and no one is willing to help me from MTN. </p>