CP
Charnel P
1 reviews | Active since Jun 2015
11 Jun 2015, 08:23
Paid account but phone still suspended!
I have tried phoning, I have done a web chat, sent through my Proof of Payments TWICE! and still my phone was suspended!!! I had a different problem where I paid for a 3G modem for 2 years that I never had and didn't receive a credit or even an apology and now this!!!!! this is pathetic service I'm getting and I've been with MTN for over 13 years.
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MTN South Africa's replyOfficial
11 Jun 2015, 10:20Hello Charneld,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
MTN South Africa's reply11 Jun 2015, 10:20
Official
Hello Charneld,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider