Paid access fee but still billed

Hi, my name is Virginia and I have been billed and stalked with SMS.Please MTN update your billing system. My phone was ******, luckily it was insured and I waited long for the phone that was eventually replaced.<br> <br> I was requested to pay access fee of R800 and since then I receive daily SMSes that I need to pay the outstanding fee. Whilst an email and proof of payment was sent to collections dept. see below email and response from MTN with ***.<br> <br> From: Creditmanagement [Email Removed] <br> Sent: 14 September 2015 08:15 AM<br> To: [Email Removed]<br> Subject: Re: Proof of payment [#***0]<br> <br> Good day<br> Thank you for submitting your query through this medium of correspondence.<br> Payment has been allocated to your MTN account.<br> Many thanks<br> Regards<br> MTN<br> <br> --Original Message--<br> From: [Email Removed]<br> Date: 2015/09/11 3:50:44 PM<br> To: [Email Removed]<br> Subject: Proof of payment<br> Good Day<br> <br> Please find attached proof of payment.<br> <br> Account holder's details:<br> <br> Name : Lorrraine Gondeni<br> ID number : ***<br> Contact : ***<br> <br> Regards,<br> Virginia