CD
CRAIG D
1 reviews | Active since Mar 2009
28 Mar 2017, 11:23
Packet Switched Data ****.
<p>I dont know how MTN can do this to what they consider their loyal customers.</p> <p>At the begining of the month I received a message on my cellphone via the internet that I have run out of airtime and Data. And then get asked to Please recharge to continue browsing. I never recharged and only on the 10 March purchased more airtime using internet banking and then converted such airtime into data.I then get my account and see that I have been billed R227 for packet switched data, now I dont understand how this happened as I had all 3 my contracts capped last year at MTN Sandown Crossing Parklands to avoid such expenditure, besides that I could not at all use my cellphone for internet or whatsapp etc after receiving the message reagrding having no more airtime or data.</p>
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Replies (3)
MTN South Africa's replyOfficial
28 Mar 2017, 22:54Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that a billing query for the invoice dated 2017-03-11 has been logged for investigation, reference number: ***. To prevent the additional charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply28 Mar 2017, 22:54
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that a billing query for the invoice dated 2017-03-11 has been logged for investigation, reference number: ***. To prevent the additional charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's replyOfficial
28 Mar 2017, 22:56Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account's Usage Limit is capped at a limit of R271.80 which can be used for out of bundle usage. If you had requested the store to set a limit at R0.00 then please escalate this matter to the store manager for assistance. To decrease this limit please contact our Customer Care line on 808 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply28 Mar 2017, 22:56
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account's Usage Limit is capped at a limit of R271.80 which can be used for out of bundle usage. If you had requested the store to set a limit at R0.00 then please escalate this matter to the store manager for assistance. To decrease this limit please contact our Customer Care line on 808 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
CD
CRAIG D's updateReviewer Update
29 Mar 2017, 08:08I would really like MTN to furnish me with proof that I have a capped amount of R271.80 as suggested above and that it was brought under my attention and that I acknowledged such amount, Ifg not then please rectify my account accordingly and stop trying to take me and others for a ride.
I am not questioning the rate or cost of Data that I was charged.
I am questioning being charged for something I feel I did not use or incur.
I could not access anything such as internet or whatsapp etc, hence the message I received from MTN regarding the fact I had no airtime or Data left and I needed to recharge.
If this is the case then how could I have incurred any cost?????
It is also totally irrelevant when I received such message, My argument and proof of my argument is based on the Lovely message MTN sent me attached below.
CD
CRAIG D's update29 Mar 2017, 08:08
Reviewer Update
I would really like MTN to furnish me with proof that I have a capped amount of R271.80 as suggested above and that it was brought under my attention and that I acknowledged such amount, Ifg not then please rectify my account accordingly and stop trying to take me and others for a ride.
I am not questioning the rate or cost of Data that I was charged.
I am questioning being charged for something I feel I did not use or incur.
I could not access anything such as internet or whatsapp etc, hence the message I received from MTN regarding the fact I had no airtime or Data left and I needed to recharge.
If this is the case then how could I have incurred any cost?????
It is also totally irrelevant when I received such message, My argument and proof of my argument is based on the Lovely message MTN sent me attached below.