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Steve E

1 reviews | Active since Mar 2016

22 Mar 2016, 15:48

packet switched data *******

I have 3 numbers with this useless establishment all of which are meant to cutt off when the limits are reached which used to be the case.I suddenly have crazy bills on 2 of my numbers starting around Oct 2015. I have sent numerous emails to the customer service and been given the run around and told to call 808 - good luck with that as they are always \offline\".<br> I went to Northgate and was told the accounts are not blocked and when I asked who changed this no one could answer. One phone was through Northgate and the other Clearwater both MTN stores to my knowledge but Northgate tell me to go to Clearwater. I am done running around and will cancel my debit order as you are ******* ! Perhaps some one will have the courtesy to call me when you dont receive your money !!<br> "

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Mar 2016, 17:25
Official
Hello steveaudi,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

073****416 is on My MTNChoice 100 minutes package and the usage limit was only set to R0.00 on 2016-03-07, 083****574 is on MTN Anytime 200 package and this is an open line of which the usage cannot be capped so you need to monitor your usage.
We have logged a billing query for investigation, reference number: ***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,