1 reviews | Active since Dec 2012
Packet switched data costs
<p>For the last 2 months, i have been billed huge amounts for packet switched data on a 2G data contract i hardly ever use. I have requested a breakdown on the costs telephonically, sent an e-mail to customer services & visited one of your branches & i am not getting a breakdown of the data usage as requested. I need a breakdown sent to me for October & November on my data contract so i can see what is depleting my data & rectify the situation.,</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query for the invoice dated 2016-10-16 and 2016-11-16 has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query for the invoice dated 2016-10-16 and 2016-11-16 has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,