MW
Mario W
1 reviews | Active since Oct 2014
07 Jul 2015, 11:34
PACKET SWITCHED DATA CALLS
How is it possible for MTN to charge for a PACKET SWITCHED DATA CALLS service when I have a Top Up contract? <br> I have sent an email to customer services, but still no reply.
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Replies (1)
MTN South Africa's replyOfficial
25 Jul 2015, 10:44Hello mvw619,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a credit of R1 838.31 has been processed to your account on the 15 July 2015 for the usage limit that failed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a credit of R1 838.31 has been processed to your account on the 15 July 2015 for the usage limit that failed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply25 Jul 2015, 10:44
Official
Hello mvw619,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a credit of R1 838.31 has been processed to your account on the 15 July 2015 for the usage limit that failed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a credit of R1 838.31 has been processed to your account on the 15 July 2015 for the usage limit that failed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,