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David M
1 reviews | Active since May 2015
11 Jun 2015, 11:47
Packet Switched Data Calls
I have a top-up contact with MTN, during the recent strike, I ran out of air time and could not load airtime because the system would not allow me to, up until the loaded my monthly airtime after the strike. Now I have received an invoice and it has a transaction called Packet Switched Data Calls for an amount of R779.12. Why should I be charged that amount when I could not even use my phone?
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MTN South Africa's replyOfficial
29 Jun 2015, 09:48Hello slepzen1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
You had a usage of 1.45 Gigs for the month. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
You had a usage of 1.45 Gigs for the month. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Best regards,
MTN South Africa's reply29 Jun 2015, 09:48
Official
Hello slepzen1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
You had a usage of 1.45 Gigs for the month. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
You had a usage of 1.45 Gigs for the month. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Best regards,