LR
Lizzy R
1 reviews | Active since Jun 2015
09 Jun 2015, 12:28
Packet Switched Data Calls
For the period April and May 2015, I have been billed for Packet Switched Data calls, Wholesale Data Calls and Promo Service fee, which is not part of my contract. My contract is for the package, MTN Choice500 Subs fee (R 526pm). This account is now in arrears since due to this additional charge. Urgently assist, My Employer want to deduct the monies from my salary!!! OR BLOCK THIS LINE!!!<br>
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MTN South Africa's replyOfficial
17 Jun 2015, 13:21Hello LizzyRAC,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record shows that on the 2015-03-24, you upgraded to the MTNChoice 500 minutes for R769.00 per month for 24 months which is an open line contract. Your monthly subscription of R769.00 includes the MTNChoice 500M Subs Fee of R526.32 excluding VAT (R600.00 including VAT) plus the Promo Fee of R148.24 excluding VAT (R169.00 including VAT).
Kindly be advised that the Wholesale Data Bundle Charges is for the additional data bundle purchased. The Packet Switch Data Calls is for the additional data used after the data bundles were depleted. Your account also shows that you are being charged for Content Charges known as wasp subscription, to cancel the service please dial *141*5# and select option 5 and then follow the prompts to cancel.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record shows that on the 2015-03-24, you upgraded to the MTNChoice 500 minutes for R769.00 per month for 24 months which is an open line contract. Your monthly subscription of R769.00 includes the MTNChoice 500M Subs Fee of R526.32 excluding VAT (R600.00 including VAT) plus the Promo Fee of R148.24 excluding VAT (R169.00 including VAT).
Kindly be advised that the Wholesale Data Bundle Charges is for the additional data bundle purchased. The Packet Switch Data Calls is for the additional data used after the data bundles were depleted. Your account also shows that you are being charged for Content Charges known as wasp subscription, to cancel the service please dial *141*5# and select option 5 and then follow the prompts to cancel.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 13:21
Official
Hello LizzyRAC,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record shows that on the 2015-03-24, you upgraded to the MTNChoice 500 minutes for R769.00 per month for 24 months which is an open line contract. Your monthly subscription of R769.00 includes the MTNChoice 500M Subs Fee of R526.32 excluding VAT (R600.00 including VAT) plus the Promo Fee of R148.24 excluding VAT (R169.00 including VAT).
Kindly be advised that the Wholesale Data Bundle Charges is for the additional data bundle purchased. The Packet Switch Data Calls is for the additional data used after the data bundles were depleted. Your account also shows that you are being charged for Content Charges known as wasp subscription, to cancel the service please dial *141*5# and select option 5 and then follow the prompts to cancel.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record shows that on the 2015-03-24, you upgraded to the MTNChoice 500 minutes for R769.00 per month for 24 months which is an open line contract. Your monthly subscription of R769.00 includes the MTNChoice 500M Subs Fee of R526.32 excluding VAT (R600.00 including VAT) plus the Promo Fee of R148.24 excluding VAT (R169.00 including VAT).
Kindly be advised that the Wholesale Data Bundle Charges is for the additional data bundle purchased. The Packet Switch Data Calls is for the additional data used after the data bundles were depleted. Your account also shows that you are being charged for Content Charges known as wasp subscription, to cancel the service please dial *141*5# and select option 5 and then follow the prompts to cancel.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,