AT
Anita T

1 reviews | Active since May 2015

29 May 2015, 18:23

Packet switched data calls

Good day can someone please help I am very frustrated , I have my mtn account in for ever but lately I have notice a change in my 2 accounts by almost R2000-00 per month for \packet switched data calls"I did not asked for this sevice and I have complained but still they deduct this money . I did not give mtn permission for this service . They have been deducting this for 3 months and I want my money back and how do you charge \""packet switched data calls\"" on a iPad . I have google this and it's to keep your internet live while making a phone call. <br> I did not ask for this service can you please help me .<br> <br> Thank you <br> Very frustrated client """

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Jun 2015, 14:16
Official
Hello Anitadutoit ,

Thank you for posting.

Please accept our apologies for the delayed response and the inconvenience this may have caused, rest assured it was not our intention to dissatisfy you in any way.

I tried to contact you without any luck, and left a voice message for you.
I have escalated the matter through to our Billing department to investigate and provide you with feedback once the query is resolved.

Regards,
Lawrence

REQ: ***

Best regards,