Packet Switched data calls
<p>Good day</p> <p> </p> <p>Now for the past 2 months I get billed for packet switched data. I have contacted the call centre and was told they can provide me with a URL report. Yesterday I was told they can't give me such a report as it comes up blank but the billing is correct because it's linked to my sim. This is a lame excuse. I want to see when my data was used. Toward the end of the month if I dail *141# it shows I still have data. How can I use addtional data if I still have data. During the day I'm hooked up with Wi-Fi and at night I'm hardly on my phone. Somebody please explain to me how this works.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the URL report is just guide line as it does not contain all the websites you visited hence you were advised that validation is not done based on this report but based on the sim card Network report which only shows the Internet sessions, time and the volume of data used. We will however be reprocessing the URL report but before we do that security verification will be done. An email will be send to you requesting for your personal details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the URL report is just guide line as it does not contain all the websites you visited hence you were advised that validation is not done based on this report but based on the sim card Network report which only shows the Internet sessions, time and the volume of data used. We will however be reprocessing the URL report but before we do that security verification will be done. An email will be send to you requesting for your personal details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,