1 reviews | Active since Jun 2015
Packet Switched Data Calls
I have an MTN contract and my monthly fee is R429. For this, I get R100 airtime and 500MB of data. In the past if I went over my 500MB I would be capped and would have to purchase an additional data bundle. No problem. <br> <br> Today, I get my statement and I see that I have been charged for \Packet Switched Data Calls\" amounting to R502.66. When I called your call centre all they could tell me was this is for data over and above my 500MB. Why has my account suddenly gone from capped to uncapped and why is my line now \"open\". No explanation could be given and instead I was told that they would send me itemized billing (Which I have to pay for) and would get back to me... in about 3 days. To say that I am fed up with MTN is a massive understatement. Sort this out immediately or I will take this to the consumer board. I am not prepared to wait 3 days for this to be rectified."
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
The system reflect that the usage limit has been set up for the account to be on Top Up once the minutes and data has been used up. The system reflect that the usage limit has been changed from your side when you using the short code *141*5# or *141*0#. The charge for the data is valid. No credit due.
Please see the proof of the usage change done on the sim card from the device:
Date/Time Source Channel Old SUL New SUL
2016-03-23 19:03 USSD R 1,120.00 R 0.00
2016-03-10 17:13 USSD R 0.00 R 1,120.00
Please note that you do not have itemized billing service added to the account. The system will bill you R21.50 for the itemized billing to be send. We have requested from the billing department to send this to us once received we will forward the itemized billing report to you.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
The system reflect that the usage limit has been set up for the account to be on Top Up once the minutes and data has been used up. The system reflect that the usage limit has been changed from your side when you using the short code *141*5# or *141*0#. The charge for the data is valid. No credit due.
Please see the proof of the usage change done on the sim card from the device:
Date/Time Source Channel Old SUL New SUL
2016-03-23 19:03 USSD R 1,120.00 R 0.00
2016-03-10 17:13 USSD R 0.00 R 1,120.00
Please note that you do not have itemized billing service added to the account. The system will bill you R21.50 for the itemized billing to be send. We have requested from the billing department to send this to us once received we will forward the itemized billing report to you.
Kind Regards,
Alice van der Merwe
***
Best regards,