SN
Sydney N
1 reviews | Active since Feb 2016
24 Feb 2016, 21:29
Packet switched data calls
For the first time in more than 8 years with MTN I lost faith in their services I received my statement and I have been charged R1604 instead of agreed R160 as per contract agreement. When I called them they told me it's for the datas I used. I'm sorry I cannot be able pay this amount. Can they sort it out before month please
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MTN South Africa's replyOfficial
27 Feb 2016, 16:56Hello Bongani77,
Dear Valued Customer
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The amount of R1445.00 billed for data usage on the invoice dated 2016-02-20 has been credited your account on 2016-02-25, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The amount of R1445.00 billed for data usage on the invoice dated 2016-02-20 has been credited your account on 2016-02-25, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply27 Feb 2016, 16:56
Official
Hello Bongani77,
Dear Valued Customer
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The amount of R1445.00 billed for data usage on the invoice dated 2016-02-20 has been credited your account on 2016-02-25, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The amount of R1445.00 billed for data usage on the invoice dated 2016-02-20 has been credited your account on 2016-02-25, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,