AVdM
Annette Van der Merwe

1 reviews | Active since Jan 2016

26 Jan 2016, 09:57

Packet switched data calls

Dear MTN<br> I HAVE A 5G data contract on an Ipad and the data is shared with my handset on which I have a 500mb data bundle. I have a very average data usage. However on my 20/12/2015 invoice On my handset no *** I was billed for R454.17 and my 20/01/2016 invoice shows R458.01 for PSD calls. I have never incurred this in all the years I have been with MTN<br> I check my data usage at least once a day, and have had carry over data every month. My Ipad no is ***<br> I have made numerous calls to 808 and I have all the reference nnumbers. I have also sent a few e mails.<br> I am always told to wait 4-10 days for a response. Which I never get!<br> Please advise me on how to fix this problem. Annette van der merwe

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Jan 2016, 15:10
Official
Hello annette.vdm,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that your query has been transferred to the relevant functional unit for further assistance.

Kind Regards
Siphumezo
REQ:***

Best regards,