RM
Riaan M

1 reviews | Active since Aug 2010

02 Nov 2015, 20:40

Packet switched data calls

I have called 808 business centre plenty of times from my mobile and Telkom phone with no feedback, provisioning of my data and proof of the usage, reversal of data and charges or cancellation, I was at a MTN shop (President Krugersdorp) they also logged my query with a reference number ***, up to now nobody contact or let me know what is going on!!<br> End of August my contract ended and I think they switched the rates without notification, last six month average usage of R238,00 per month. September month R3104,34??!<br> <br> I would like the packet switch data reversed, the reversal of the data along with its charges as per contract and the contract terminated immediately with no further charges as the 24 months are up. I am from Nashua Mobile since 1999 with no hassles at all - but this is a disgrace

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Nov 2015, 14:47
Official
Hello Gatvol 8,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards
Rosetta
REQ:***

Best regards,