RG
Russell G
1 reviews | Active since Oct 2011
09 Oct 2015, 10:58
PACKET SWITCHED DATA CALLS
I received a MASSIVE bill this month from MTN for my 2GB broadband line.<br> <br> There is a line item marked PACKET SWITCHED DATA CALLS for R2,507.58 for the month of September.<br> My average bill is the regular R154,95, but I get charged for this item.<br> <br> I hardly used my stick in the month of September as we are using a Vodacom 3G ****le and cellphone data usage. The MTN stick is only back-up when we have no Vodacom reception.<br> <br> There is no possible way this charge can be correct.<br>
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MTN South Africa's replyOfficial
11 Oct 2015, 13:10Hello MacSteaki,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your reference number for a follow up REQ:***. Packet switched data calls is internet usage.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your reference number for a follow up REQ:***. Packet switched data calls is internet usage.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply11 Oct 2015, 13:10
Official
Hello MacSteaki,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your reference number for a follow up REQ:***. Packet switched data calls is internet usage.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your reference number for a follow up REQ:***. Packet switched data calls is internet usage.
Warm Regards
Nompumelelo
REQ:***
Best regards,