AP
Annand P
1 reviews | Active since Aug 2015
24 Aug 2015, 15:47
PACKET SWITCHED DATA CALLS
It is clear from the recent complaints MTN has billing issues. Like many of the clients I received an invoice for \PACKET SWITCHED DATA CALLS". I have 2 x 2GB data bundles. I also have an ADSL line at home. In my 4 years or so that I have my contract with MTN never once was I close to utilizing my full 2GB data bundle. What is also strange to me is"
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MTN South Africa's replyOfficial
11 Sept 2015, 11:39Hello apillay4,
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per reference number *** high usage sms was sent to 2773***3728.
Please be advised that your query has been transferred to the MTN billing supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per reference number *** high usage sms was sent to 2773***3728.
Please be advised that your query has been transferred to the MTN billing supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
MTN South Africa's reply11 Sept 2015, 11:39
Official
Hello apillay4,
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per reference number *** high usage sms was sent to 2773***3728.
Please be advised that your query has been transferred to the MTN billing supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per reference number *** high usage sms was sent to 2773***3728.
Please be advised that your query has been transferred to the MTN billing supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***