Packet Switched Data Calls

To MTN<br> <br> I have been invoiced and subsequently debited an amount of R733.56 for Packet Switched Data Calls. I would like to know why this has been invoiced to me as I have a limit on my account as well as a top up option. I pay an additional R600 a month on purchasing data from you, on top of my MyChoice100 fees. <br> <br> On my initial induction with the service consultant I was not informed of this cost item and therefore would like to know why I am now being billed for it? I have scanned my contract thoroughly and there is no mention of this cost impediment, which has left me to subsequently find out myself what this cost item is. I have followed your enquiry procedure numerous times and failed to get a response on the matter. MTN you are ********ly not informing your customers of this cost, blindsiding us and then hiding behind sub standard customer service levels. <br> <br> This doesn't seem to be an isolated incident, as numerous customers are being ********ly billed for these \Packet Switched Data Calls". You are at risk of losing market share and I am seriously looking at switching service providers.<br> <br> <br> <br> """