PACKET SWITCHED DATA CALLS

Item: MTN South Africa
Rating: 2
Author: Yuresha N

I am currently on a My Choice 200 contract with MTN. It has been brought to my attention that over the month of March and April, the amount which was agreed upon to be paid for the contract of R649 was an amount less than what I was being billed for. <br> <br> Over the month of April, I was charged an excess of R2086 for \Packet Switched Data Calls".<br> I am well aware that I receive 500MB per a month"

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

13 May 2015, 15:19

Hello Lawstudent567,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply13 May 2015, 15:19

Official

Best regards,