sG
steve G
1 reviews | Active since Sept 2015
03 Sept 2015, 10:24
PACKET SWITCHED DATA CALL CHARGES EXCESSIVE!!!
Since June 2015 my cellphone bills have been excessive, i average a monthly charge of R549 per month. Now all of a sudden i am being billed amounts of R1585(JUNE) R2468(JULY) and August bill is already sitting on R2000. Somebody better get back to me immediately and refund me my money owed back to me. There is no way in hell i am using that much on my cellphone. This all seems to have started since i upgraded my contract and it appears that many people are having the same problem. MTN is your system faulty???? Im furious!!!<br> <br> Number in question : ***
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MTN South Africa's replyOfficial
16 Sept 2015, 12:17Hello SteveGproduction,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred or escalated to Billing department for Validation. Please find the Ref no: Request REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred or escalated to Billing department for Validation. Please find the Ref no: Request REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply16 Sept 2015, 12:17
Official
Hello SteveGproduction,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred or escalated to Billing department for Validation. Please find the Ref no: Request REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred or escalated to Billing department for Validation. Please find the Ref no: Request REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***