1 reviews | Active since Jul 2016
Packet Switch Data Calls
<p>I have been with MTN for many many years. As the Smartphone tecgnology grew, I would changed my contract with you guys to suite my needs. I have always been saticisfied with your service, but for the last couple of months, my account became redicioulus with your "PACKET SWITCH DATA CALLS". I have phoned costumer care so many times for someone to explain to me why I have a bill like I do every 3months. </p> <p> </p> <p>This cant go on like this </p> <p> </p> <p>Ref: E ********** 57</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Kindly be advised that for cell *** no usage limit has been set. The system will allow you to use the minute's and data received free with the package once this has been used up the account will stay on open package and any extra data or calls made from he sim card will be billed extra to the account.
As per our online discussion, we do require the request for the URL report on the company letterhead with authorized signature and ID copy attach, please fax to me *** for assistance with the request.
Please change the usage limit on your device by using the short code :*141*5# dial. Follow prompts.
We have sent the validation request for the billing from January to July months.
We do pick up that the account has been billed for content charges, note that content service is not part of MTN service , we cannot load or remove this service from our side. The content service used are Mira Networks and Basebone. From our side we have sent the request to the content provider to remove your number from the data base. Your unsubscribe has been logged as #***. You may contact them on +27.86.110.6472 (Mira Networks and +***2 (Basbone).
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Kindly be advised that for cell *** no usage limit has been set. The system will allow you to use the minute's and data received free with the package once this has been used up the account will stay on open package and any extra data or calls made from he sim card will be billed extra to the account.
As per our online discussion, we do require the request for the URL report on the company letterhead with authorized signature and ID copy attach, please fax to me *** for assistance with the request.
Please change the usage limit on your device by using the short code :*141*5# dial. Follow prompts.
We have sent the validation request for the billing from January to July months.
We do pick up that the account has been billed for content charges, note that content service is not part of MTN service , we cannot load or remove this service from our side. The content service used are Mira Networks and Basebone. From our side we have sent the request to the content provider to remove your number from the data base. Your unsubscribe has been logged as #***. You may contact them on +27.86.110.6472 (Mira Networks and +***2 (Basbone).
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,