1 reviews | Active since Sept 2013
Packet switch data calls !!!!
Firstly ...what is packet switch data calls....I have a 350 TOPUP ACC.. I now have an account of 2349.00 , customer services says its Packet switch data calls ....I have no idea what they are talking about ...they just sent an email...now I'm expected to pay the account without question...I had any extra charges they were putting on my account cancelled last month...this is the 3rd month that this has happened..i now refuse to pay their salaries..and will be porting my contract to VODACOM...I'm also being charged for BLACKBERRY INTERNET..I DONT HAVE A BLACKBERRY , they were supposed to credit that ...instead they hit me with a huge account that I don't understand..its thievery..and the customer service dept are totally useless...
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that you have 2 cell numbers on the contract and both of the contracts are not on Top Up but on open package. On cell *** you have been billed extra for internet usage after the Anytime 100 minutes and data has been used up. Please can you send to us the copy of the contract signed with Nashua. If the contract do state Top Up then only can we pass a credit to the account. Please fax to ***.
We have requested the copy from Nashua in case you do not have this copy's. Once received we will notify you.
The BIS service has been removed and the credit for R117.99 has been passed to the account already on the 2-3-2015, this is for the December and January invoices a further BIS credit for R60.00 for the March 2015 will be passed to the account this is for cell ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that you have 2 cell numbers on the contract and both of the contracts are not on Top Up but on open package. On cell *** you have been billed extra for internet usage after the Anytime 100 minutes and data has been used up. Please can you send to us the copy of the contract signed with Nashua. If the contract do state Top Up then only can we pass a credit to the account. Please fax to ***.
We have requested the copy from Nashua in case you do not have this copy's. Once received we will notify you.
The BIS service has been removed and the credit for R117.99 has been passed to the account already on the 2-3-2015, this is for the December and January invoices a further BIS credit for R60.00 for the March 2015 will be passed to the account this is for cell ***.
Kind Regards,
Alice van der Merwe
***