1 reviews | Active since Dec 2015
Packet switch data calls?
Dear MTN<br> <br> As you can see below for 2 months my cell account was extremely high. I did not use my phone different or install other applications, please inform me how the (Packet switch data calls) cost occurred as it seems to be out of my control. Please explain what Packet switch data calls entail and if I can block that feature?<br> <br> Local MTN office cannot assist me.<br> <br> 01-2015 = R331.27<br> 02-2015 = R311.47<br> 03-2015 = R312.74<br> 04-2015 = R310.24<br> 05-2015 = R306.00<br> 06-2015 = R498.28<br> 07-2015 = R 1989.35 (Packet switch data calls)??<br> 08-2015 = R2932.90 (Packet switch data calls)??<br> 09-2015 = R318.57 <br> 10-2015 ? R315<br> 11-2015 ? R315<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that cell number *** is on an open package Mychoice 100. The system reflect that u have used the data that you have received free from MTN on the 22 of every month, once you keep on using the internet any extra usage after that will be billed to the account. There is no usage limit set up on this line not to be billed further after the 2GB data has been used up.
We have sent the request to the billing department to validate the charges, allow +-10 working days for this to be finalized.
For further assistance you may call the business department on 809 from the sim card.
The account usage need to be monitored or you can request for the usage limit to be set up. This can be done on company letterhead with authorized signature and ID copy attach. Fax to ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that cell number *** is on an open package Mychoice 100. The system reflect that u have used the data that you have received free from MTN on the 22 of every month, once you keep on using the internet any extra usage after that will be billed to the account. There is no usage limit set up on this line not to be billed further after the 2GB data has been used up.
We have sent the request to the billing department to validate the charges, allow +-10 working days for this to be finalized.
For further assistance you may call the business department on 809 from the sim card.
The account usage need to be monitored or you can request for the usage limit to be set up. This can be done on company letterhead with authorized signature and ID copy attach. Fax to ***.
Kind Regards,
Alice van der Merwe
***
Best regards,