NJ
Nico J
1 reviews | Active since Apr 2012
17 Jul 2015, 12:36
Packet switch Data Call and credit Limit
So I have a myChoice 100 which give me 100min and 100mb of data. <br> <br> When I run out of Data on my phone I cannot get whatsapp msgs nor internet access. I have to buy airtime and buy Data bundles.<br> MTN seems to tell me I used R775 for packet switch data, how? My credit limit on 2 numbers is R1049, this includes both numbers. I get billed R1800 and told they give grace. 80% grace? <br> <br> As soon as my data reaches 0.00mb I get mtn no funds and no whatsapp. I think I'm buying data bunldes and being billed for the usage thereof. I am never out of Data, I always top up!
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
22 Jul 2015, 14:30Hello Nicbyte,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 14:30
Official
Hello Nicbyte,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Best regards,
