1 reviews | Active since Jul 2011
Packet data and call charges
<br> Dear MTN<br> <br> I was a Nashua mobile customer for years and I was happy. Then Nashua sold us to you guys without providing us with an option. My billing headache happened when I was moved over to guys.<br> <br> My bill went from 600 roughly a month to 2500. When requesting an itemized billing it takes years to get it. For starters I don't understand why am I being charged 800 for calls when I receive airtime and thousands for packet data calls whilst my phone gets locked I have SMS to prove I received an SMS notifying me that I have reached my limit and my service has been suspended????<br> <br> To top it all I have ended services that I've never requested like basic data and fax, mobile originating SMS. Basic telephony,<br> <br> What is promo service fee?<br> All line identity restriction?<br> Promotion notification?<br> <br> I need to be refunded and this mess sorted out!!!!!! And please do not tell me about over usage when my phone got locked!!!<br> <br> <br> I expect a response<br> <br>
We do apologize for the inconvenience caused and for the delayed response.
We've now perused your account and we see that there was charges that came over from Nashua Mobile which we've requested to be removed.
We've also now had a thorough look at your invoices for the months of January & February 2015 and see that you were travelling and made use of all services available (voice, data, SMS & MMS).
This leads us to confirming that you used up your available airtime, data bundle and SMS bundles, continued making use of the service and the additional usage was added to your account until the line was respectively barred on the 15th of December 2014 and 20th of January 2015. There was no further usage generated after these dates for your January & February invoices.
We've requested our Billing Department to validate the package switch data call charges, additional call charges, international call charges & roaming charges too. The reference number for the request logged is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We do apologize for the inconvenience caused and for the delayed response.
We've now perused your account and we see that there was charges that came over from Nashua Mobile which we've requested to be removed.
We've also now had a thorough look at your invoices for the months of January & February 2015 and see that you were travelling and made use of all services available (voice, data, SMS & MMS).
This leads us to confirming that you used up your available airtime, data bundle and SMS bundles, continued making use of the service and the additional usage was added to your account until the line was respectively barred on the 15th of December 2014 and 20th of January 2015. There was no further usage generated after these dates for your January & February invoices.
We've requested our Billing Department to validate the package switch data call charges, additional call charges, international call charges & roaming charges too. The reference number for the request logged is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,