BT
BOITUMELO T
1 reviews | Active since Nov 2015
11 Dec 2015, 21:44
Packages not loaded on system
It is so disappointing that a huge company like MTN would do false advertising. Went to do an upgrade, package I requested wasn't loaded on the system, was advised by MTN to call head office & that they'll process my upgrade & deliver the phone. Now the fact that they have walk-in centres is the convenience of walking out with your device in hand. Had to resort to taking an alternative package thus forfeiting discount offered to me as a consumer corporate client as I did not have luxury of time to wait for MTN to get their act in order. <br> This is utterly poor service.
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MTN South Africa's replyOfficial
19 Dec 2015, 10:15Hello MsMBT,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
We sincerely apologize that there was no stock at the time of your upgrade, our terms and conditions on our Yello' Trader does state that only on stock availability, should there be no stock at the time you in the store , the consultant can order one for you alternatively you can contact MTN Direct/ Sales department on *** free on MTN phone, that if you are willing to wait for the phone to be delivered to you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
We sincerely apologize that there was no stock at the time of your upgrade, our terms and conditions on our Yello' Trader does state that only on stock availability, should there be no stock at the time you in the store , the consultant can order one for you alternatively you can contact MTN Direct/ Sales department on *** free on MTN phone, that if you are willing to wait for the phone to be delivered to you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Best regards,
MTN South Africa's reply19 Dec 2015, 10:15
Official
Hello MsMBT,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
We sincerely apologize that there was no stock at the time of your upgrade, our terms and conditions on our Yello' Trader does state that only on stock availability, should there be no stock at the time you in the store , the consultant can order one for you alternatively you can contact MTN Direct/ Sales department on *** free on MTN phone, that if you are willing to wait for the phone to be delivered to you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
We sincerely apologize that there was no stock at the time of your upgrade, our terms and conditions on our Yello' Trader does state that only on stock availability, should there be no stock at the time you in the store , the consultant can order one for you alternatively you can contact MTN Direct/ Sales department on *** free on MTN phone, that if you are willing to wait for the phone to be delivered to you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Best regards,