Package not received

I’m am writing this with extreme disappointment. I’ve been using MTN for the longest time now, on the 12th of each month I normally get my package which is airtime. On the 12 of this month I noticed that I did not get it, I tried calling into the contact center and I’ve been told that my package was allocated to my device. I asked them when and what finished it cause I didn’t get anything in my end as I was buying data from my banking app on the 12. The agent that I spoke to today advised that my airtime was used as out of bundle of which that’s bull**** cause every time when I get the airtime I convert it into data and maybe leave some as airtime. I explained to her that I didn’t get an SMS nor did I see the dam airtime on the MTN app!! I am extremely annoyed as this is really making me spend much more on data for this month until the 12 of the following month. I can not even view my data/airtime usage on the app since they saying that my airtime was used as out of usage. Also make it make sense, how can airtime worth of R375 get finished within a day and at that time I didn’t even go onto TikTok or other social media apart from WhatsApp. MTN is really ****inh me up and is becoming a crock now!!! I need my dam airtime before I even cancel my contract and go to your dam competitors!!!!!!