LP
Lionel P
1 reviews | Active since Mar 2011
11 Apr 2019, 11:53
Package migration - still paying higher rates for almost a year
I requested a package migration on 9 July 2018, yet I am still being billed for the higher package. I understood the process takes up to a month, but it's been almost a year. I migrated from My MTNChoice+ M to My MTNChoice+ S. My MTN account is still showing "M," but I definitely changed it a long time ago.
This is after MTN already solved a problem where they were significantly overcharging me for several months.
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MTN South Africa's replyOfficial
12 Apr 2019, 11:02Good day Lionel
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback as I advised in our telephone conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback as I advised in our telephone conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply12 Apr 2019, 11:02
Official
Good day Lionel
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback as I advised in our telephone conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback as I advised in our telephone conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team