Package changes

Never have I ever been met with such incompetence from MTN in my life. Please take an MTN contract when you are ready to be treated with great inconsideration. The 1 star is because I cannot due to the system to give it zero.

Hopefully this helps someone to reconsider when they think of taking contracts with MTN.

I was called by someone who says they work with MTN, to inform me that the package for the contract i am not is being discontinued I need to move to a different contract. I asked what would be the impact, she said a mere R18 increase. However, I was debit more by R120. When I call for assistance im being told I need to take this up with Telesurance because that is who i spoke to on behalf of MTN. Disregarding that these are people appointed by them to represent their brand. They are refusing to refund me because "sorry the consultant made a mistake by not telling me if there is a prorata" when I specifically asked on the phone and the consultant said there will be no prorata or additional payments. I never would have agreed to such had i known of these fees that I am suddenly now paying for, because their people are either misinformed or telling customers information that will suit them to make a sale.