MF
Margie F
1 reviews | Active since Jan 2010
03 Oct 2015, 11:16
Owner needs a lesson in customer service
Lisa, the owner of this shop is never in the shop and has no idea of the chaos her staff are causing. When I called her directly, she was plain rude instead of trying to help me or placate me in any way, she fobbed me off with an option which proves that she was not even listening to my problem. I am sick and tired of wasting my time with MTN and their unbelievable lack of service to a client who has been with them for 20 years.
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Replies (1)
MTN South Africa's replyOfficial
05 Oct 2015, 16:00Hello mjf,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of some of our staff. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of some of our staff. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Oct 2015, 16:00
Official
Hello mjf,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of some of our staff. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of some of our staff. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***