aL
anna L

1 reviews | Active since Oct 2015

26 Apr 2017, 08:01

Overxhargws account going on 8 months now

<p>So finally I received my refunds from 2 lines had been overcharged by mtn - only took 7 months to sort out and the only way to do so was to report via Hello Peter. Truly disgusting service. Naively thinking, wonderful finally sorted I receive my bill this month. </p> <p> </p> <p>Line 1 (083) is still be charged to my account in though that contract actually finished in March - do you hoestly think people won't realise you are still charging them??</p> <p> </p> <p>Line 2 (060) is now being overcharged more then it was in the past - it is supposed to be R 279 month - not 379 - hell I sent you my copy of our contract because mtn was so *********** that they lost their copy. And this line is only due for renewal in 4 months time. Do try and explain ? ( ps - I have not bought any bundles on that line)</p> <p> </p> <p>Seriously? What the he'll is going on there. I actually am gobsmacked at the utter ridiculous of your comany. I will now be taking this further to try and find a solution as I cannot continue business with a company that actually has no idea what it is doing.</p>

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