MK
Mandy K

1 reviews | Active since Aug 2014

30 Jul 2015, 15:06

overstated amount deducted from my bank account.

In April 2015 I did an upgrade for my 11 year old son, I was previously paying R169 per month. This time he opted for a new Alcatel (Iphone look alike) which was cheaper an I signed a FIXED contract for R129 where he would receive a fixed amount of data, free minutes and SMS per month, NO AIRTIME is given on the contract that would need to be purchased.<br> I signed my Debit Order as per usual for R129, end May an amount of R461.14 was deducted from account, end June an amount of R365.62 was deducted. I am waiting to see what July holds for me, I want my money refunded IMMEDIATELY!!! <br> I tried resolving it with MTN, contacted the call centre, held on for an hour and 8 minutes and have sent numerous emails to customer care and I am getting no joy.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Aug 2015, 12:14
Official
Hello mandykobison,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the number *** has content charges/wasp subscriptions active. Please dial *141*5#ok and select the option for Content Services. A billing query has been logged for the extra charges, REQ:***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***