JB
Joanna B

1 reviews | Active since Mar 2017

27 Mar 2017, 22:00

Overseas without MTN Connectivity

<p>I contacted MTN's useless, online "customer services" on the 22 March 2017.</p> <p>I am in New Zealand without cell phone connectivity and cannot do important banking.</p> <p>It has been 5 days since I sent my "URGENT, PLEASE HELP" request to enable roaming on my SA phone number; the email had all my verification details. I have not even received a confirmation of my customer services request.</p> <p>In all honesty, I have NEVER had good customer service from MTN... Why is MTN even surprised that I have not renewed my contract?</p> <p> </p> <p>MTN... You have my email address... Contact me!</p> <p>... or are trying to contact me on my phone knowing that I am overseas without my number set to roaming?</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Mar 2017, 10:47
Official

Good day Mrs Joanna B Berry,

Thank you for your Hello Peter request for account A***.

We apologize for any inconvenience incurred.

We do not pick up any notes on the account that the call centre was contacted on the 22 of March to load international roaming on cell number ***.

Please find the attach roaming terms and conditions, email me back with your ID number for approval of the roaming service to be loaded..

Kind Regards,

Alice van der Merwe

***

Best regards,