CM
Charlotte M

1 reviews | Active since Oct 2015

20 Oct 2015, 15:51

Overpayment for my contract phone

With the above mentioned, this serves to inform you about the ******* and poor service MTN has and is still doing in regards to my mtn account for the phone I have taken last year on contract. These people don't charge me according to the contract summary as it states an amount of R399 every month they overcharge and debit huge amounts from my account.<br> This is not the first time enquiring about this matter, ever since I started having this phone with them their monthly fee that needs to be paid is (R399) but they debit an amount R413,99 - it depends with the way MTN is wishing to take my money cause that money still changes every month.<br> <br> Thousands of queries were sent to MTN directly either by phone, email or call at the the 808 customer service even MTN Head Office still they failing to fix this problem - there isn't any positive feedback as to why they're taking more than what is required as per the contract I have with them. I even escalated this matter to my Lawyers at Scorpion but the way MTN is badly treating people, it never disclosed anything in regards my profile hence they still deducting something I never signed for.<br> <br> Please help with this, really justice must be done.

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Oct 2015, 15:04
Official
Hello Owethu5768,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation earlier , the matter has been referred to our accounts department for urgent attention.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***