Overpayment

<p>I am a loyal mtn customer for years until recently when i regret ever renewing a contract with Mtn.</p> <p> </p> <p>My story is; I recently renewed my contract with mtn which is to my knowledge is a top up for 200 minutes and 2GB.</p> <p> </p> <p>Only to find that the contract is not in that manner. I am actually going to pay R779 for an Iphone7 with 100 minutes and 2GB, but in the next three month ( contract renewed in May) Mtn will add on an extra 100 minutes to make up the 200 minutes and another 2GB to make it 4 GB. A consultant never told me that and the catalogue as well was not advertised to an extent that any other prudent person can easily intepret and understand the contract/advert. In short it was misleading and i was misled.</p> <p> </p> <p>My other experience was, i was supposed to pay R779 and guess how much was my first installment was, R1026, Mtn is telling me the overcharge was because i bought data using the *141*2#. Like really, I thought you can only use that when you have airtime in your phone and buy any data using your own airtime. I called them on Sunday and to date I have not received any response except an sms saying my problem was resolved but when I call they are saying that the sms i received is not showing on their system and that means they did not send me. Am i crazy?? Am I going to be assisted.??</p> <p> </p> <p>Can hello peter please help me with the saga I am in. Im disputing the contract and the overpayment of R247. Please help!! Cant get hold of anyone in the billing section and when you contact Mtn, your calling is only limited to consultants who rely on the responses they receive from different sections. Some they have little knowledge, if at all they have it.</p>