1 reviews | Active since May 2012
Overpayment!!
Good day,
I paid for my MTN account via myMTN and was debited again via a debit order on my account.
Why does MTN want to ***** my money again!!!
Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly be advised that your account is on a debit order, why did you go a and make a additional payment to the account?
The account reflect now in credit with R -218.99, this credit will be used against the next invoice. Please do not make another payment to the account.
If you require for the debit order to be cancelled to pay the account on a cash method you need to call the 808 call centre to cancel the debit order for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly be advised that your account is on a debit order, why did you go a and make a additional payment to the account?
The account reflect now in credit with R -218.99, this credit will be used against the next invoice. Please do not make another payment to the account.
If you require for the debit order to be cancelled to pay the account on a cash method you need to call the 808 call centre to cancel the debit order for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,